FAQ

Customer Service


 

Shipping & Delivery


  • Once an order is received, processing and shipping normally takes 1-3 business days to complete. Expedited Orders will always be processed and shipped as soon as the order is fulfilled. 
  • Orders are processed and shipped Monday through Friday only. 
  • We do not ship to PO Boxes. 
  • Currently, we only ship within the United States.

 

Payment Methods


  • We accept Visa, American Express, Discover, MasterCard, and PayPal. We do not accept Gift Cards.

 

Returns & Replacements


  • All returned items must be sent back within two weeks of the inital purchsase, must be in sellable condition, and must be packed appropriately.
  • Returns must be approved by Naimie's. Please contact our online ordering customer service at (818) 655-9923 or at onlineorders@naimies.com in order to discuss your return. 

 

Pro Discount


  • Naimie's does not offer any promo codes or coupons. 
  • If you have an in-store discount with us, please make sure it is active online before you place an order.

 

Special Orders


  • We carry many brands and items in store that are not listed online. If you would like to order any of these items, please email us.

 

Out of Stock Items


  • If an item is out of stock, you will be contacted via telephone and e-mail.