Customer Service


Shipping & Delivery

  • Once an order is received, processing and shipping normally takes one to two business days to complete.
  • Orders are processed and shipped Monday through Friday only. 
  • Currently, we only ship within the United States.


Payment Methods

  • We accept Visa, American Express, Discover, MasterCard, and PayPal. We do not accept Gift Cards.


Returns & Replacements

  • All returns must be sent back within two weeks of delivery, must be in sell-able condition, and must be packed appropriately.
  • Returns must be approved by Naimie's. Please contact our online ordering customer service at (818) 655-9923 or at onlineorders@naimies.com in order to discuss your return. 


Pro Discount

  • Naimie's does not offer any promo codes or coupons. 
  • If you have an in-store discount with us, please make sure it is active online before you place an order.


Special Orders

  • We carry many brands and items in store that are not listed online. If you would like to order any of these items, please email us.


Out of Stock Items

  • If an item is out of stock, you will be contacted via telephone and e-mail.