FAQ
Find answers to our most common questions about ordering, shipping, returns, and more.
Shipping & delivery
How long does it take to process and ship my order?
Most orders are processed within 1–2 business days. Once your order has been shipped, you'll receive a confirmation email with tracking information. Delivery times vary depending on your location and the shipping method selected at checkout.
Which days do you process and ship orders?
Orders are processed and shipped Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Where do you ship to?
We ship directly to the 48 contiguous United States through our online store. If you need shipping to Alaska, Hawaii, U.S. territories, or international destinations, we are happy to arrange special handling. Contact us (info@naimies.com) for a custom shipping quote.
Payment methods
Which payment methods do you accept?
We accept major credit and debit cards, as well as other payment methods displayed during checkout. Available payment options may vary depending on your location and device.
Do you accept gift cards?
We sell and accept gift cards in-store only.
Returns & replacements
What is your return policy?
We want you to be satisfied with your purchase. Eligible items may be returned within the specified return period if they are unused, unopened, and in their original packaging. Certain products may be excluded from returns due to hygiene or safety reasons.
How do I initiate a return?
To start a return, please contact our customer service team with your order number and the items you'd like to return. Our team will provide instructions and any necessary return authorization information.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or contains the wrong item, please contact customer service as soon as possible. Include your order number and photos of the issue so we can assist with a replacement or resolution.
Pro discount
Do you offer promo codes or coupons?
From time to time, we offer promotional discounts and special offers. Sign up for our newsletter and follow us on social media to stay informed about current promotions.
Do you offer professional or industry discounts?
Qualified beauty professionals, makeup artists, hair stylists, barbers, students, and industry members may be eligible for special pricing programs. Please apply here
I have an in-store discount — can I use it for online orders?
In-store discounts and promotions may not be valid for online purchases unless specifically stated. Please review the terms of the promotion or contact customer service for clarification.
Special orders
Can I order something that isn't listed on the website?
Yes. If you're looking for a product that is not currently available online, please contact our customer service team. We may be able to special-order certain items through our vendor network.
How long do special orders take?
Special order timelines vary depending on product availability and supplier lead times. Our team will provide an estimated delivery timeframe when your request is confirmed.
Out of stock items
What happens if an item I ordered is out of stock?
If an item becomes unavailable after your order is placed, our team will contact you to discuss available options, which may include a replacement item, a backorder, or a refund.
Can I be notified when an item is back in stock?
Yes. When available, you can sign up for back-in-stock notifications directly on the product page and receive an email when the item becomes available again.
Still have questions?
Our online ordering team is ready to help.