Refund policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review the guidelines below.

Return Eligibility

To qualify for a return:

Items must be unused and in original, resalable condition.
Products must be returned with all original packaging and components.
Return requests must be submitted within the applicable return period following delivery or purchase.
Returns must receive approval from Naimie's prior to being shipped back.

How to Request a Return

Before sending any item back, please contact our Customer Service team to obtain return authorization.

Phone: (818) 655-9923

Unauthorized returns may be refused or delayed in processing.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Naimie's.
We recommend using a trackable shipping method, as Naimie's cannot guarantee receipt of returned merchandise.

Refund Processing

Once your return is received and inspected, refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.